Frequently Asked Question


If you see an answer for your own question, please contact us


You and your employees simply need a computer, tablet, or smart phone connects to the Internet.


You can use the system from anywhere in the world. Clock Simple is Internet based. Employees can be locked down to one or multiple computers, tablets and smart phones as well as to certain networks or certain GPS zones if you want.


Clock Simple is designed with the concept of "no instructions required". It is very intuitive and simple to use.


YES, we backup all data on a nightly basis.


YES, we offer email, ticket, live chat and toll-free phone call support as long as you use our service. Free technical support is available to all Free Plan and Paid Plan users. We work 24 hours a day. So, you can ask us questions any time you want.


If you don't need the advanced features (run reports to get Excel file and PDF file), you will never need to pay anything. FREE PLAN is available to all size businesses, unlimited managers, unlimited employees, unlimited devices, unlimited jobs and unlimit shifts.


You can use web browsers to access full features of the system. But native apps in Windows, Mac OS, iOS and Android will give you a better experience.


We use 'cookie' in the web browser to store the Device ID. We recommend you to check if your web browser enable cookie. Or, you can just install our native apps for Windows, Mac OS, iOS and Android. Find them in the download page.




For more questions, please contact us.

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